Project Coordinator

Location: Wichita, Kansas

Position Summary:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and service. Work with and support the Wayfinding and Sales teams. Represent the company through verbal and electronic communication in a professional manner. Possess strong analytical, critical thinking and problem solving skills. This is a vital support role to our company growth initiative and candidate must possess outstanding communication skills, be extremely organized, and detail oriented to support the sales processes.


Essential Functions:  

  • Accept responsibility to ensure the quality and precision of all work produced in the project coordinator function
  • Demonstrate passion with urgency to be responsive to customer needs and requests received via phone and email
  • Provide customers with product and service information
  • Receive and process customer orders – Enter all orders into QAD system for processing and billing
  • Provide price quotes to customers
  • Identify , research, and take action to resolve customer complaints and issues
  • Identity and escalate priority customer issues
  • Provide clerical and administrative support to the Sales team
  • Coordinate and finalize sign packages with Sales, Wayfinding, and provides to Planning/Manufacturing
  • Unite with Planning /Manufacturing as needed to resolve any sign package issues
  • Provide backup and support to the receptionist position, as needed
  • Must be detail-oriented and have ability to multi-task
  • Must possess strong organizational and communication skills
  • Keep a clean and orderly work area
  • Demonstrates regular and consistent daily attendance at the Wichita campus
  • Maintains confidentiality of Company and employee information
  • Performs other job functions as assigned by manager or designee
  • Comply with all Identity Group/Graphics Systems Inc. policies and procedures


  • Computer hardware and software (FileMaker Pro, Adobe Illustrator, Microsoft Office Word/Excel)
  • Computer files including all specific order and job documentation included with sign package
  • QAD Production, Entry System, Printers, and Copiers

Physical Requirements

  • Regularly must be able to sit, talk, see and hear and occasionally walk and stand
  • Sedentary work; frequently may lift up to 10 pounds
  • Must occasionally stoop, kneel, crouch, reach, grasp, and frequently use fingers for keying


Education and Experience:

  • High School Diploma or GED required
  • Proficient with Microsoft Office Suite, Adobe Illustrator and FileMaker Pro experience desired
  • Prior customer service preferred